At VYBE, every order is carefully inspected and securely packed before dispatch. Due to the personal nature of fragrance products, we do not accept returns or exchanges for fragrance preference, change of mind, or incorrect fragrance selection.

Eligible Issues

If your order arrives damaged, defective, leaking, incorrect, or incomplete, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please share:

• Order number
• Description of the issue
• Clear photographs of the product and packaging
• Unboxing video, where available

After verification, eligible claims may be resolved through a replacement or refund, depending on the circumstances and product availability.

Non-Returnable Situations

Returns or refunds are not applicable for:

• Change of mind
• Dislike of fragrance or fragrance notes
• Personal preference or expectations
• Ordering the wrong fragrance, size, or quantity
• Differences in fragrance longevity, projection, or perception

Fragrance performance can naturally vary depending on skin type, weather, application, storage, and individual body chemistry.

Refunds

Where a refund is approved, it will generally be processed to the original payment method. Refund timelines may vary depending on the payment provider or bank.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has been dispatched or handed over to the courier partner, cancellation may no longer be possible.

Customer Support

For any return, refund, exchange, or order-related assistance:

• Email: support@vybeperfumes.in
• WhatsApp: +91 91463 03103

Please include your order number when contacting us so we can assist you promptly.